Technology

Citizen Participation for the Roll Out of Digital National ID in Jamaica 

Project Team: Denique Soutar, Glen Henry, Matthew McNaughton (SlashRoots)

Geography: Caribbean

Summary: As Jamaica rolls out its national digital ID system, SlashRoots is seeking to shape the supporting ecosystem so that it is inclusive and rights-respecting. In 2024, SlashRoots will host a series of citizen participation opportunities including dialogues and knowledge-sharing with members of the public, civic groups, regional and international groups, policy-makers and implementers. Key to this process, SlashRoots will co-create accessible, co-designed, illustrative, plain-language design patterns, documentation of the key issues, proposals, policies, and implementation decisions. Learn more here.

Experimental Questions

  • How might citizens (rights holders) inform the design and implementation of Jamaica’s national digital ID system? 

  • How might citizens (rights holders) easily learn about and engage with key issues, proposals, policies and implementation decisions related to national digital ID systems?

  • How might organizations and governments (duty-bearers) better incorporate feedback from their stakeholders as they implement digital public infrastructure (DPI) systems?

Methods & Themes

Pathway to Transform International Governance

Jamaica, like many countries across the Caribbean and the wider world, stands at a critical juncture where strategic policy making in Digital Public Infrastructure (DPI) can unleash transformative opportunities across various sectors. Rapid global digital transformation—including national digital ID systems and central digital currencies, among other projects—is reshaping economies, governance, and societal interactions. In this context, effective DPI policies can drive economic growth, improve public services, and enhance social inclusion, ensuring that all citizens benefit from the digital revolution.

We believe that a rights-based, people-centric approach to building digital systems and the policies that govern them is necessary to maximize the national-scale benefits of digital systems while minimizing their harms. We started this work during the public debating of Jamaica’s draft national digital ID legislation, by co-founding the NIDS Focus coalition. The diverse life experiences and expertise of this civil society group allowed us to develop illustrated, plain-language documentation of key issues and recommendations that enhanced the effectiveness of our advocacy. At the global level, we co-founded the more than 50-member Civil Society Coalition on Digital Identity and Human Rights, and are represented on the UN Working Group for the Universal Safeguards for Digital Public Infrastructure.

A rights-based, people-centric approach to digital transformation involves effective citizen participation: citizens must be able to understand the impact of proposed systems and policies on their lives, clearly represent their concerns and recommendations to decision-makers, and competently advocate for their rights. Additionally, decision-makers need to recognize citizens as experts in their own lived experiences, and actively seek citizen participation as a means of building and maintaining systems that truly work for them. 

Tools and techniques used in the design of digital products and services have been used to help citizens explore and speak to the implications of Jamaica’s national ID legislation, and will be used to help citizens shape the regulations and emerging norms around the use of the digital ID system. These will be further developed into materials that citizens worldwide can use to engage with digital transformation. 

Resources & Updates

NIDS Focus Coalition presentation to Jamaica Parliament Joint Select Committee

On April 6 and 9, 2021, the NIDS Focus Coalition presented its recommendations on the National Identification and Registration Act 2020 proposing a new digital ID to Jamaica's Parliament.

NIDS Focus Joint Select Committee Presentation

On April 6 and 9, 2021, the NIDS Focus Coalition presented its recommendations on the National Identification and Registration Act 2020 proposing a new digital ID to Jamaica's Parliament.

Website: NIDS Bill Issues

NIDS Focus has submitted a review of the proposed National Identification and Registration Act (NIDS Bill) to Parliament. The review put forward a number of issues, points needing additional explanation, and recommendations for strengthening the Bill’s support for privacy, security, and other rights.

On this website, you can:

Explore the issues

Read the full NIDS Focus Review

Meet the Team

  • Portrait of a smiling woman with dark curly hair, wearing earrings, against a plain white background.

    DENIQUE SOUTAR

    CO-LEAD

    Denique Soutar is a Senior Service Designer at the SlashRoots Foundation, where she uses human-centered design to address civic and social problems. She helps the team define and explore problem spaces, planning and managing the research, communication and prototyping activities that turn who’s, what’s, how’s and why’s into how-we-might’s. She especially enjoys those moments in the process when the team’s understanding of a problem shifts and insights are most likely to emerge.

  • A man with long braided hair, glasses, a tie, and a suit smiling at the camera.

    GLEN HENRY

    CO-LEAD

    Glen Henry is a passionate Software Developer and skilled Project Manager at SlashRoots with a deep appreciation for the intersection of art and technology. With his unique background, Glen efficiently manages resources, timelines, and stakeholders amid the complexities of software development. His work showcases the powerful synergy between project management, creative problem solving, and software development, highlighting the importance of effective project management in bringing creative visions to life.

  • A smiling man with short, curly black hair and a beard, wearing a plaid shirt, standing outdoors with green foliage in the background.

    MATTHEW MCNAUGHTON

    CO-LEAD

    Matthew McNaughton is a Principal of the SlashRoots Foundation where he leads projects on practical applications of ICTs, and open and participatory governance. He also sits on the UN Working Group for the Universal Safeguards for Digital Public Infrastructure. Matthew speaks and writes regularly on open data and civic technology in the Caribbean and other emergent economies, innovative approaches to building technical capacity, and overcoming data gaps in low-resource environments.